Terms of service

Rare Diagnostics Terms of Service

These terms apply to orders for dried blood spot laboratory testing placed through rarediagnostics.eu. Our Refund and Withdrawal Policy forms part of these terms.

1. Service provider and contact

Masdiag Sp. z o.o., ul. Żeromskiego 33, 01-882 Warsaw, Poland, operates Rare Diagnostics and performs the tests at its medical diagnostic laboratory in Warsaw. Company registration number (KRS) 0000420325. Polish tax identification number (NIP) 5222996468. Laboratory register number 3241.

For orders, complaints and questions about these terms, contact info@rarediagnostics.eu, call +48 602 228 824 or write to the address above.

2. What your order includes

You order the laboratory test identified at checkout, including sample analysis and a laboratory report. We supply a dried blood spot collection kit at no separate charge for use with the ordered test. Any delivery charge is shown before you place the order.

Each test measures the biomarkers listed on its product page. A qualified healthcare professional should interpret the results in the context of the patient’s history, symptoms and other findings. The online service, customer support and laboratory reports are provided in English, subject to applicable language requirements.

3. Purchaser and patient

You must be 18 or older to place an order. You may order for yourself or for another person. The patient or a person legally authorised to act for the patient must provide the relevant patient information and any permissions required for testing and disclosure when the sample is registered. We provide results to the patient or an authorised recipient through the laboratory’s reporting process, using the contact information supplied during sample registration.

4. Orders and payment

The checkout shows the total amount payable, including applicable taxes and delivery charges. Placing an order is an offer to buy the selected service. The initial email acknowledges receipt. We accept the order and conclude the contract when we dispatch the kit. We confirm the contract by email, including a copy of the terms and policy and any early-performance request you made. If we cannot accept or fulfil the order, we inform you and refund any payments for the affected order.

5. Delivery and postage

We dispatch kits to eligible EU destinations shown at checkout. The delivery options and estimated delivery dates or transit times are shown before you place your order. Follow the kit instructions for packaging and posting the sample to our Warsaw laboratory. You pay return postage for routine sample submission unless the order includes prepaid return shipping or we are responsible for the cost.

6. Sample collection and registration

Follow the instructions supplied with the kit. The standard home kit is for fingertip collection only. If the patient is a newborn or young infant, contact us before ordering so that we can discuss appropriate collection. Register the sample at registration.rarediagnostics.eu using the kit code before posting it.

The purchaser’s order details are used to administer the purchase. Patient registration, clinical information and reporting are handled in the laboratory system. Our store Privacy Policy and the privacy information provided during sample registration explain how we handle the respective data.

7. When testing starts and results are issued

If you are a consumer and want the service to begin during the withdrawal period, you can use the separate, optional checkbox at checkout where available, or contact us before we begin analysing your sample. We will ask you to expressly request early performance and acknowledge the effect of full performance on withdrawal. If you choose to wait, collect and post the sample after the withdrawal period ends.

The product page gives the expected reporting time after we receive a suitable, registered sample that is ready for analysis. If the sample cannot be analysed, we will contact the registered person or authorised contact with the reason and explain the next steps. Depending on the circumstances, these may include correcting registration, arranging a new collection, or offering a remedy.

8. Withdrawal, refunds and complaints

Our Refund and Withdrawal Policy explains how to withdraw, how refunds are handled, and how to complain about a kit or the laboratory service. For a complaint, contact info@rarediagnostics.eu with your order number and a description of the issue. We will review the issue, tell you what remedy is available and respond within any applicable legal deadline. For concerns involving clinical information, we will direct you to the appropriate confidential channel.

9. Applicable law and consumer rights

Polish law governs these terms, subject to any mandatory consumer or patient protections that apply to your order. You may bring a claim before any court with jurisdiction under applicable law. Your order is governed by the version of these terms supplied when the contract was concluded.